To start the return process for your order, please enter your email address or phone number and the order number below.
Returns + Exchanges
Please do not hesitate to reach out to us at any time by sending an email to firstname.lastname@example.org. We will do all we can to ensure you are satisfied with your purchase. Cole B Jewelry provides free return shipping with qualifying orders.
Please note: All sale items are final sale and not eligible for refund, exchange, or store credit.
Return for Refund
Cole B Jewelry must be contacted within 14 days of the date your shipment is received in order to process a refund. Please use our online Returns Center. Only unworn or unused regular priced items may be refunded.
All returns must be sent back to Cole B Jewelry in the original packaging and condition within 14 days of the date your shipment is received. The return/refund process starts the day the items are returned to us. Please allow 5-7 business days for the return process to be completed. Refunds are returned to the form of payment the order was originally placed under (or store credit). The credit card company may take up to 10 business days for the credit to be seen on your account.
Return for Exchange
For exchanges, please use our online Returns Center within 14 days from receiving your Cole B Jewelry package. Unworn or unused regular priced Items must be received back to us in the original packaging and condition. Please allow 5-7 business days after the package has been delivered back to Cole B Jewelry to complete the exchange process. If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer.
Can I cancel my order after it’s been placed?
We will do all we can to assist with cancelling your order. Please send an email to email@example.com immediately after your order is placed if a cancellation is needed. If the order has gone through the system, a cancellation will not be possible. In those instances, a refund will be processed once we receive the package back within 14 days of the date the customer has received their shipment.
Shipping Costs + International Orders
We will not be able to refund the shipping cost for international orders due to the payment being made directly to the shipment provider. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products; the shipping cost are not eligible for a refund. Cole B Jewelry is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Cole B Jewelry.